0207 904 1000

Shipping and Returns

Shipping

 All orders placed before 3PM will be dispatched same day delivery. After 3pm we cannot guarantee the item will be dispatched on the same day.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email us to notify you wish to return a product and the reason so we can assess and approve an RMA number (if applicable) Please send us your order number, items you wish to return and reason for returning. 

Please do not send your purchase back to the manufacturer.

Returning your Item

Once an RMA number has been approved and issued to you. Please return your product,

Please return to

RMA: (Number)

What Computer Ltd

Knuway House

Cranborne Industrial Estate

Cranborne road

Potters Bar

EN6 3JN

Reasons for returning and shipping cost.

 If the wrong item is sent, then What Computer Ltd will arrange shipping of the item. If the wrong order is placed by the buyer or the buyer changes his or her mind then the buyer will need to arrange shipping themselves. Please use a courier or Mail system that can be tracked. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items:

Gift cards

Downloadable software products

There are certain situations where only partial refunds are granted: (if applicable)

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@whatcomputer.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.